TERMS AND CONDITIONS
Terms and Conditions for Sale of Bespoke Lampshades, Curtains and Blinds.
These Terms and Conditions ("Terms") govern the sale of bespoke lampshades ("Products") by Pindrop Bespoke Soft Furnishings ("Company", "we", "us", or "our") to the customer ("Customer", "you", or "your"). By placing an order, you agree to be bound by these Terms.
2. Orders
2.1 Custom Orders: Each lampshade is made to order based on the specifications provided by the Customer. Once an order is placed and confirmed, changes to specifications are not permitted.
2.2 Order Confirmation: Orders are considered confirmed only after we have reviewed and accepted the specifications and payment has been received in full.
3. Payment
3.1 Pricing: All prices are listed in [Currency] and include applicable taxes unless stated otherwise.
3.2 Payment Terms: Full payment is required at the time of order placement. We accept [Payment Methods].
3.3 Late Payments: Orders with incomplete payments will not be processed until full payment is received.
4. Production and Delivery
4.1 Lead Time: For lampshades the standard production lead time is 6-8 weeks from the date of order confirmation. For curtains and blinds this will be advised at the time of order. This time frame may vary based on the complexity of the order and current production volumes.
4.2 Delivery: We will arrange delivery to the address provided by the Customer. Delivery times will vary depending on location and shipping method. We are not responsible for delays caused by the carrier or customs.
4.3 Shipping Costs: Shipping costs are calculated based on the delivery address and will be added to the total price of the order.
5. Changes and Cancellations
5.1 Changes: Changes to orders are not permitted once the order has been confirmed and payment has been received.
5.2 Cancellations: Cancellations are not accepted for bespoke products once the production process has commenced.
6. Returns and Refunds
6.1 Bespoke Product Policy: Due to the custom nature of bespoke lampshades, returns and refunds are not accepted unless the product is defective or does not match the agreed specifications.
6.2 Defects and Errors: If you receive a defective product or an item that does not match your specifications, please contact us within 30 days of delivery. We will arrange for repair, replacement, or a refund as deemed appropriate after verification of the defect or error.
7. Warranty
7.1 Limited Warranty: We provide a 1 warranty against manufacturing defects. This warranty does not cover damage resulting from misuse, accidents, or alterations.
7.2 Warranty Claims: To make a warranty claim, please contact us with proof of purchase and a description of the issue.
8. Liability
8.1 Limitation of Liability: Our liability is limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages arising out of or in connection with the sale of our products.
8.2 Indemnity: You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the product.
9. Intellectual Property
All designs, images, and content provided by us are the intellectual property of the Company and may not be used, reproduced, or distributed without our explicit permission.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of UK. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in UK.
11. Amendments
We reserve the right to amend these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new Terms.
12. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Pindrop Bespoke Soft Furnishings
8 St Annes Terrace,
Bristol
BS4 4DY
Acceptance of Terms: By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Terms and Conditions for the Sale of Goods
1. Introduction
These Terms and Conditions ("Terms") govern the sale of goods ("Products") by Pindrop Bespoke Soft Furnishings ("Company", "we", "us", or "our") to the customer ("Customer", "you", or "your"). By placing an order, you agree to be bound by these Terms.
2. Orders
2.1 Placing Orders: Orders can be placed via our website, by phone, or in-store. All orders are subject to acceptance and availability.
2.2 Order Confirmation: Orders are confirmed upon receipt of payment. We will send an order confirmation via email or other communication methods.
2.3 Order Changes: Any changes to orders must be requested within 1 of order confirmation. We reserve the right to accept or decline such changes.
3. Pricing and Payment
3.1 Pricing: All prices are listed in [Currency] and include applicable taxes unless stated otherwise. Prices are subject to change without notice.
3.2 Payment Methods: We accept [Payment Methods]. Full payment is required at the time of order placement unless otherwise agreed upon.
3.3 Late Payments: If payment is not received by the due date, we reserve the right to cancel the order or charge interest on overdue amounts at a rate of [X%] per annum.
4. Delivery
4.1 Delivery Options: We offer various delivery options, which will be detailed at the time of order. Delivery times may vary depending on the selected method and destination.
4.2 Shipping Costs: Shipping costs are calculated based on the delivery address and will be added to the total price of the order.
4.3 Delivery Times: Estimated delivery times are provided for guidance only. We are not liable for any delays caused by the carrier or unforeseen circumstances.
4.4 Risk of Loss: Risk of loss and title for the Products pass to you upon delivery to the carrier.
5. Returns and Refunds
5.1 Return Policy: You may return Products within 30 days of delivery for a refund or exchange, provided the items are unused, in their original packaging, and in a resalable condition. Custom or bespoke items are not eligible for return unless defective.
5.2 Defective Products: If you receive a defective or incorrect product, please contact us within 30 days of delivery. We will arrange for repair, replacement, or refund after verification.
5.3 Return Shipping: Return shipping costs are the responsibility of the Customer unless the return is due to our error or a defective product.
6. Liability
6.1 Limitation of Liability: Our liability is limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages arising out of or in connection with the sale or use of our Products.
6.2 Indemnity: You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Product.
7. Intellectual Property
All designs, images, and content provided by us are the intellectual property of the Company and may not be used, reproduced, or distributed without our explicit permission.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of the UK. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in UK.
10. Amendments
We reserve the right to amend these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new Terms.
11. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Pindrop Bespoke Soft Furnishings
8St Annes Terrace,
Bristol
BS4 4DY
Acceptance of Terms: By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.